If you are dissatisfied with the piece for any other reason, please contact me within 14 days of delivery. While returns are not accepted, items can be exchanged for a different artwork of equal or greater value.
Buyers are responsible for all shipping, taxes, customs and duty charges associated with the exchange, in addition to any difference in price of artwork. The new work will be shipped once the payment (shipping and price difference) has been received and the original artwork has been delivered to the artist in its original condition, preferably using the original packing material. Insurance for the purchase value of the work must be included in the shipping for the original/exchanged item.
If returned artwork is received in a condition other than new, a repair fee (minimum of 15% of the cost of the item) will be required before the new work can be shipped to the buyer.
Artwork may also be exchanged in person at the studio by appointment.
If the artwork is damaged during shipping, please keep the packaging and e-mail me immediately upon delivery (within 48 hours). Please note that you are solely responsible for inspection of the package on delivery to ensure it has arrived in good order or otherwise to note and document (including with high quality digital photos) any damage which may have occurred in transit. As the merchant, I am not responsible or liable for lost, stolen or damaged items, but I will make reasonable efforts to assist with any claims to the carrier in those situations where insurance is in place.